The Opportunity

‍

Asora is hiring a Client Service & Activation Analyst to help scale our Service function in the United States.

‍

This role sits at the intersection of implementation, support, and customer success. You will work directly with family office clients as they activate the Asora platform, guide them through onboarding, troubleshoot complex financial data questions, and support long-term adoption.

‍

As one of our early U.S.-based Service hires, you will have real ownership and visibility. You won’t just execute a defined checklist, you’ll help shape how we deliver activation and service as we scale.

‍

We are a fast-growing fintech company. Many of our processes are still evolving. This role is ideal for someone who is energized by building structure, improving workflows, and operating in an environment where initiative and adaptability matter.

‍

If you’re early in your career, ambitious, analytical, and excited to grow with a scaling company, this is a high-impact opportunity.

‍

What You’ll Own

‍

You will operate across three core areas:

‍

1. Client Activation (Implementation)
‍

• Serve as a hands-on partner during client onboarding.
• Coordinate data feed setup with custodians, banks, clients, and internal teams.
• Support configuration of client structures, entities, reporting views, and workflows.
• Work directly with complex financial data to identify discrepancies and resolve issues.
• Drive momentum to achieve Week-4 Live activation targets.
• Remove friction - escalate blockers quickly and clearly.

‍

2. Data & Technical Support

‍

• Investigate financial data inconsistencies, reconciliation questions, and reporting issues.
• Collaborate with Product and Engineering to diagnose root causes.
• Provide clear, structured explanations to clients.
• Ensure activation-stage SLAs are met.
• Proactively monitor client health signals and flag risks early.

‍

3. Ongoing Client Enablement

‍

• Help clients deepen their use of Asora after go-live.
• Guide them toward best practices in reporting, workflow management, and analytics.
• Identify opportunities to improve client outcomes.
• Contribute feedback to Product and leadership based on client patterns.

‍

What Success Looks Like (6–12 Months)

‍

Within your first year, you will:

‍

• Independently manage multiple client activations.
• Be trusted to drive Week-4 Live delivery.
• Confidently troubleshoot complex financial data issues.
• Own relationships with a portfolio of clients.
• Contribute improvements to activation and service processes.
• Be viewed internally as a go-to problem solver.

‍

As Asora grows, this role may evolve into:

‍

• Activation Lead
• Customer Success Manager
• Service Operations Lead
• Data Implementation Specialist

‍

We value internal growth and role expansion.

‍

Who You Are

‍

You are early in your career but highly capable and driven.

‍

• 0–2 years of experience in Finance, Data, Business, Economics, Information Systems, or related field.
• Strong analytical mindset - you enjoy solving structured problems.
• Comfortable working with financial data and systems.
• Organized and able to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proactive - you don’t wait to be told what to do.
• Comfortable operating in ambiguity.
• Motivated by ownership and impact.

‍

This role is best suited to someone who thrives in a dynamic, evolving company. If you prefer rigid structure or narrowly defined responsibilities, this may not be the right fit.

‍

The Team

‍

You will join our Service & Delivery team — a high-impact function responsible for activation, support, and long-term client success.

‍

We work closely with Product, Engineering, and leadership. Every team member contributes to refining our delivery model and improving the client experience.

‍

Asora is scaling quickly. You will help build the operational foundation that supports that growth.

‍

Compensation & Benefits

‍

• Salary: $50,000–$65,000 base (depending on experience)
• 401(k) with 3% employer contribution
• Fully remote (U.S.-based candidates only)
• Preference for candidates located in Salt Lake City, UT (coworking access available)
• Annual company offsite in Dublin, Ireland
• Must be authorized to work in the U.S. (no visa sponsorship available)

‍